Customers wishing to receive an over-the-phone quote need to provide accurate details on the size and scale of the job they want us to complete. Otherwise, we will need to do a second estimate.
Our Company accepts the following methods of payment:
Card payment – Credit and debit card payment can be done before the competition of the job via bank transfer or STRIPE, for recurring jobs by standing order. We do accept Mastercard, Visa, AmEx.
We do not store credit card details, nor do we share customer details with any 3rd parties.
The moment the Client books us, he/she automatically agrees to pay the total cost of the services. In case the Client refuses to do so we may take the following actions:
By booking us, you state that you have familiarised yourself with all of our Terms and Conditions.
Clients have the right to cancel the scheduled job or to reschedule their appointment. However, they need to inform the Company about their cancellation or rescheduling request at least 3 days prior the appointment. If they do not do that, they will be required to pay a fee amounting to £30 which is not an object of refund.
If the Client wants to cancel a contract cleaning service, we will expect to be notified at least 7 days before the appointment through an email or phone. The Client must provide clear details on the motivations behind this decision, as well as the exact date of the Client’s last appointment.
In case the Client fails to notify us of the cancellation within the above-mentioned time-frame, he/she will have to cover the full cost of the cleaning service.
If the Company believes that the condition of the property can pose threat to the health of its employees, it can cancel the cleaning appointment.
In case of an accident or other unforeseen events involving our professionals, the appointment can be cancelled or rescheduled by the Company.
Clients are expected to provide the Company’s cleaning team with access to running water and electricity within the area that needs to be cleaned.
The Client has the responsibility to give access to the establishment or home at the arranged hour and day.
The Client will also have to provide our cleaners with an adequate parking space that is close to the establishment or home. Additional charges such as parking and congestion charge will be included in the invoice of the Client if such costs occur.
Our Company and all professionals employed by us have a liability insurance.
The insurance will cover any damages and accidents caused by the Company’s team only if they are reported within 1 day of the service date.
Our Company has the right not to share any business documentation that can be classified as confidential.
The Company will not accept refund claims filed more than a day after the cleaning appointment. Refunds will only be issued in the event of unexpected circumstances which would make it impossible for the cleaning team to be on site and complete the service.
If the Client does not provide a written complaint within one day after the cleaning service has been carried out, the service will be considered to have been executed in accordance with the Client’s requirements. All insurance claims are responsibly handled.
In case, the Client is not happy with the service which he/she received, he/she is required to provide the Company’s cleaning team with access to the property for a second on-site viewing and cleaning appointment.
The Client’s presence during the re-clean appointment is obligatory.
The Company is required to provide just one re-clean appointment for every cleaning job it carries out.
Our cleaners work in the utmost careful manner possible but sometimes that is not enough to prevent accidents. We try to replace all damaged items but we cannot give Clients a guarantee that they will get an exact match of their broken item.
We have the right to ask the Client to provide us with access to the property within a day after the claim has been filed in order to properly resolve the issue.
If the Company is found guilty of damaging or breaking property of the Client, we will replace the item. If that is not possible, we will cover the cost of the item. That, however, will happen only after the Client has paid the Company for the services he/she received.
We are not legally responsible for the damages caused by individuals who are not employed by the Company even if they were on the premises cleaned by our team.
Our liability insurance does not cover valuable items such as antiques, jewellery and artwork, cash or possessions that are sentimentally valuable.
If the Client has any such possessions on the premises, he/she is advised to remove them from the property during the cleaning appointment.
The Company’s liability insurance does not cover old spills, stains and other property damages that our cleaners failed to fix through standard cleaning techniques.
We will not respond to liability claims for shrunk carpets if the carpeting has not been properly installed.
Our team always does its best to properly clean the domestic appliances of each client. Nevertheless, if our cleaners have failed to remove the built-up grime from an appliance that has never been cleaned, we will not respond to any claims.
Defrost your freezers in time for the scheduled appointment if you have requested deep clean of a freezer. Otherwise, the Company’s team will not be able to clean them.
Our End of Tenancy Cleaning service does not come with a quality guarantee in the case when there are people or furniture pieces on the premises.
We offer a 48 guarantee for our End of Tenancy Cleaning service.
The Company’s liability insurance does not cover fabric defects that were hidden under the dirt cleaned by our team or property damages that are a result of the Client’s cleaning machines and supplies.
With the exception of our End of Tenancy Cleaning service, we are not required to clean areas which were not added to the cleaning list by the Client.
We can refuse to carry out an After Builders Cleaning if there are still ongoing construction works on the property.
Special Offer Conditions
The Client is not able to use more than one of our deals at the same time.
We do not offer deals for minimum charge cleaning jobs.
Some of the Company’s deals may be available only in certain parts of the city or at certain hours or days of the week.
Upon sharing his/her contact details with our team, the Client also expresses his/her agreement to get messages and newsletters from the Company.
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